Tag: Customer Happiness

Road to Happiness

Road to Happiness Some time ago, I decided to write a book about Customer Happiness and Customer Support in general. The whole point of my book would be to tell my story to the world – how I got involved with Customer Happiness, what I’ve been through over the years, and how I created a career by delivering happiness and helping people.

After a while, I realized that instead of writing a book, I should create an ebook. This way, I would be able to upload it to my website and share it with more people. And that’s exactly what I’m going to do 🙂

Tags book, Customer Happiness, Customer Service, customer support, ebook, Road to Happiness, story

The 4th Customer Happiness Meetup

Post author By dakisha
Post date March 16, 2016
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It’s been a while since the whole idea around the Customer Happiness meetup was born. Almost a year has passed and so far, we’ve already had 3 meetups in Belgrade. Isn’t that awesome? 🙂

From a small idea to registering at the official Meetup website; from starting the Customer Happiness community to organizing the 4th meetup already!

I can’t express how proud and happy I am because of these ongoing meetups. The first meetup was a blast! It was the spark that started the Customer Happiness community in Serbia which has grown significantly ever since. The second and the third meetup were also held last year and they were a complete success. However, I decided to take the Customer Happiness meetup to the next level this year! 🙂

Tags Customer Happiness, Customer Service, customer support, Meetup

Customer Happiness WordPress

WordCamp Cracow Presentation

Post author By dakisha
Post date January 20, 2016
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Last September, I attended WordCamp Cracow as a speaker. It was an amazing experience and the whole video is finally live at WordPress.tv. The title of my presentation was The Art of Support – Growing Your WordPress Customer Base by Using the Word of Mouth and you can view the entire video below. Feedback is most welcome! Cheers 🙂

Tags Customer Happiness, Customer Service, customer support, presentation, public speaking, WordCamp, WordPress

Customer Happiness

Customer Service vs Customer Happiness

Post author By dakisha
Post date December 31, 2015
2 Comments on Customer Service vs Customer Happiness

In my final post for this year, I wanted to concentrate on the very subject of Customer Happiness. What does Customer Happiness really mean? How does it differ from Customer Service? How does a company go from being Product driven or Sales driven to being Customer driven? Why should any company try to become customer-centric in its power core? In this post, I’ll try to answer these questions.