I have mixed feelings about this acquisition but all in all, congrats to the folks from ManageWP!
Not so long ago, I was working as a Head of Customer Happiness for ManageWP. It was a great job and I had awesome colleagues and a great office. However, something was missing. I needed more freedom to make a difference and I wanted to bring the concept of Customer Happiness to a whole new level. I knew that I wanted to combine my love for WordPress with my passion for Customer Happiness. I was certain that I could combine these two at Automattic. And indeed, I can. 🙂
Early this year, I was fortunate enough to attend WordCamp Prague as a speaker! My subject was Managing Multiple WordPress Websites. This was my first presentation at a WordCamp and it was a sort of an ice-breaker. I enjoyed Prague and the whole WordCamp very much and I hope I’ll return next year.
The presentation can also be found at WordPress.tv!
This year in September, WordCamp Poland will take place in Cracow. I am extremely excited to be one of the speakers which granted me the opportunity to talk about The Art of Support – Growing Your WordPress Customer Base by Using the Word of Mouth.
Considering the importance of WordCamps, I am looking forward to visiting Poland and the beautiful city of Cracow and more importantly, I can’t wait to share my thoughts on the subject of Customer Support in the WordPress ecosystem with all WordCamp attendees.
A few days ago, I published an article on ManageWP’s blog under the title Customer Happiness’ Most Wanted. I used a completely different writing style in order to check how people would react to it and instead of creating a typical report article like:
Hi, this is what we did in the past month(s):
- We did this
- And this
- A bit of this
- And that
I wanted to try something new, something that doesn’t exist and nobody uses. I had lots of fun writing the post and I would love to hear your feedback on it, either here at my personal blog or at ManageWP’s blog. Check it out! 🙂