Customer Happiness Category

Tools

my workspace

I had a privilege of writing an article for Startit about the tools I use on a daily basis for my job as a Happiness Engineer at Automattic. The article covers the browser extensions I mentioned in the past but I also mentioned some other apps and tools that help me do better at my […]

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Support Driven in Belgrade – April 1-2, 2019

architecture belgrade bridge buildings

One of the largest Customer Support conferences in the world is finally coming to Europe! Support Driven Expo will be held in Belgrade on April 1-2, 2019. Here’s the announcement post on our official Customer Happiness website in Serbian. Anyway, if you’re working as a Customer Support Specialist or if you just want to learn more about […]

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Fixing a Car – a Customer Happiness Story

Car

Around two months ago, while driving through Serbia, our car suddenly started beeping. We first thought the beeping was part of the song that was on the radio, but it wasn’t. The beeping would last for a couple of seconds and then it would repeat after ~10 minutes. Soon, we would hear the beeping every […]

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