Categories
Customer Happiness

Should We Hug Our Haters?

Near the end of 2016, my colleagues and I decided to read a book called Hug your haters. The book was recommended by a colleague in whose taste in books I trust after reading this one 😀 Was the book good? Yes. Would I recommend it? Definitely! The book doesn’t reinvent the wheel but it shows practical examples…

Categories
Customer Happiness

Road to Happiness – Part 2

Lessons Learned as a Debt Collector Clients lie. After a while, when you get exposed to lies so often, you start creating a nasty habit of not telling the truth. This doesn’t do any good to you professionally. Neither does it help you become more human in this crazy world today. Basically, if you lie…

Categories
Customer Happiness

Road to Happiness – Part 1

I It was a hot and sunny day. It was my first official job interview and I was quite nervous. Although I’ve already changed more than a few jobs, this was my first time to have a job interview. I was 25, still studying the Italian language at the Faculty of Philology in Belgrade, my…

Categories
Customer Happiness

Road to Happiness

Some time ago, I decided to write a book about Customer Happiness and Customer Support in general. The whole point of my book would be to tell my story to the world – how I got involved with Customer Happiness, what I’ve been through over the years, and how I created a career by delivering…