An amazing Customer Happiness story. A must read!
Thursday evening. A man sits in a restaurant with his wife. They order 2 large pizzas. A man eats the whole pizza and his wife eats only a half of hers. They ask the waiter to put the rest of the pizza in a box so that they can take it home.
On their way home, they see an old lady, sitting on the sidewalk. She has lots of bags around her and she looks very dirty. It’s clear she is homeless. A man and his wife approach her and give her the pizza; she clearly needs it more than they do. But what does the old lady say?
“No, please. You take it. You need it.” – she says. And after they insist that she takes the pizza, the first thing that comes to her mind is to offer something in return – “I’ve got cucumbers. Do you wish to have a few?”.
It’s funny how some people who have very little are always willing to share what they have.
Lessons Learned as a Debt Collector
Clients lie. After a while, when you get exposed to lies so often, you start creating a nasty habit of not telling the truth. This doesn’t do any good to you professionally. Neither does it help you become more human in this crazy world today. Basically, if you lie to a client which is lying to you he will pay his bills next Monday, you haven’t accomplished what you needed – he won’t pay those bills. If you lie to someone who is not lying to you, there is a small chance you can make him pay his bills because he gets scared. However, even in that case, your conscience might not allow you to sleep well at night. It is said that when one lies, he loses a part of himself. The more one lies, the more empty he becomes. I believe in that statement and I am one of the Don Quixote(s), trying to create a world without lies. It’s hard, I have to admit, but I love every second of it.
It was a hot and sunny day. It was my first official job interview and I was quite nervous. Although I’ve already changed more than a few jobs, this was my first time to have a job interview. I was 25, still studying the Italian language at the Faculty of Philology in Belgrade, my hometown. And this was the opportunity to work in an Italian company, to put my language skills to good use for the first time! That’s what I thought I always wanted and I was extremely excited. Feeling my palms sweat, I took a look at the commission of 5 people that sat in front of me. They were all young, in their late 20s or early 30s. They asked me a bunch of questions which seemed quite simple to me and I answered without any hesitation. Afterwards, one of them started testing my Italian language skills. I thought it went quite well and overall, I believed I had left a good impression. However, I was still nervous after I left that room. I wanted that job so badly because it would be the first job tied to my profession and my passion at that time – the Italian language.