Automattic Customer Happiness WordPress – Customer Happiness is All About Empathy

I’m honored and humbled that I had a chance to write about Customer Happiness and what it means to me in an interview I gave for 🙇🏻‍♂️

As a Happiness Engineer at Automattic, I am able to combine my two greatest passions – WordPress and helping people – and I am forever grateful for that opportunity. - Customer Happiness is All About Empathy 1

Big thanks to the folks from for the awesome questions and for adding the interview to their blog!

P.S. Automattic is hiring more Happiness Engineers!

Customer Happiness

Fixing a Car – a Customer Happiness Story

Around two months ago, while driving through Serbia, our car suddenly started beeping. We first thought the beeping was part of the song that was on the radio, but it wasn’t. The beeping would last for a couple of seconds and then it would repeat after ~10 minutes. Soon, we would hear the beeping every 2 minutes.

I pulled over and started inspecting. No red lights and errors on the dashboard, no any obvious indications of the problem. So, we opened all the doors including the trunk, and closed them again, to make sure they are really closed. And, the culprit was revealed! The system was reporting that the trunk door was still open, even though it was closed. The red light flashed. And it was annoying!

Automattic Customer Happiness WordPress

Automattic is Hiring

Want to be part of making the web a better place? Come work for Automattic, the company behind, Jetpack, WooCommerce, and lots of others cool products!

As a Happiness Engineer, you’ll work full-time from your home (with salary and benefits) to help people with their websites and blogs. It’s helpful to have some familiarity with HTML, CSS, and WordPress. Critical is a genuine desire to help people.

If this sounds like a job for you, you can apply by following the directions on our Jobs page:

I hope to see you soon 🙂

Customer Happiness

The 6th Customer Happiness Meetup

Last year in December, the 6th Customer Happiness meetup was held. I am proud to say that for the first time ever, we organized a panel discussion with the topic of Career in Customer Happiness.

Another great addition to this meetup (and the last one which was held in July) is the job board. At the beginning of the meetup, all interested companies have an opportunity to present their job offers for Customer Support positions. This is something that I’d like to see become consistent with more and more companies willing to participate. What better place to find Customer Support specialists than a Customer Happiness meetup, right? 🙂

I’d like to once again thank all the participants and attendees for making the 6th Customer Happiness meetup so great. Also, check out more details about the meetup and the video of the discussion (in Serbian). Cheers 🙂

Customer Happiness

Customer Happiness News

We’ve been preparing something new for the Customer Happiness community in Serbia. Check the official post here!