You can read the entire Intercom on Customer Support eBook by signing up at Intercom’s official website.
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Tag: Customer Service
Customer Happiness community in Serbia is growing! Last CH meetup was held on November 6th and it was awesome. You can read the full report by following the link below 🙂
The Third Customer Happiness Meetup – Impressions
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Support Details
Are you in need of support for the app you are using? Are you chatting online or exchanging emails with a Customer Support Representative? They might ask for a few details in order to be able to assist!
Support Details
Not every Customer Service software can automatically pull the customer’s details (IP address, Browser, Operating System etc.) and the Support team of the app you are using might not utilize sophisticated software (like Zendesk, Helpscout, Kayako) or their colleagues from the dev department might not be willing to add a couple of lines of code to their application (it’s just the $_SERVER superglobal, guys, come on! 😀 ).
A few days ago, I published an article on ManageWP’s blog under the title Customer Happiness’ Most Wanted. I used a completely different writing style in order to check how people would react to it and instead of creating a typical report article like:
Hi, this is what we did in the past month(s):
- We did this
- And this
- A bit of this
- And that
Thank you!
I wanted to try something new, something that doesn’t exist and nobody uses. I had lots of fun writing the post and I would love to hear your feedback on it, either here at my personal blog or at ManageWP’s blog. Check it out! 🙂