Categories
Automattic WordPress

WordPress Support – Screensharing Sessions

In the last 30 days, I had an opportunity to speak at two local WordPress meetups in Serbia – WordPress meetup Vršac and WordPress meetup Zrenjanin. I held the same talk both times and the title of it was WordPress support – 700+ 1:1 sessions with WordPress users. WordPress 1:1 Support I’ve been with Automattic […]

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Customer Happiness

Support Driven in Belgrade – April 1-2, 2019

One of the largest Customer Support conferences in the world is finally coming to Europe! Support Driven Expo will be held in Belgrade on April 1-2, 2019. Here’s the announcement post on our official Customer Happiness website in Serbian. Anyway, if you’re working as a Customer Support Specialist or if you just want to learn more about […]

Categories
Automattic Customer Happiness WordPress

The Most Important Factors for Scaling Quality Support

I recently took part in an article 22 Experts Reveal: The Most Important Factors for Scaling Quality Support by HeroThemes. Thank you, Tom, for letting me contribute and be a part of it. Cheers 🍷

Categories
Automattic Customer Happiness ManageWP WordPress

Happy at Automattic

Not so long ago, I was working as a Head of Customer Happiness for ManageWP. It was a great job and I had awesome colleagues and a great office. However, something was missing. I needed more freedom to make a difference and I wanted to bring the concept of Customer Happiness to a whole new […]

Categories
Customer Happiness

Support Details

Are you in need of support for the app you are using? Are you chatting online or exchanging emails with a Customer Support Representative? They might ask for a few details in order to be able to assist! Support Details Not every Customer Service software can automatically pull the customer’s details (IP address, Browser, Operating System […]