Happy at Automattic

Happiness Engineer at Automattic

Not so long ago, I was working as a Head of Customer Happiness for ManageWP. It was a great job and I had awesome colleagues and a great office. However, something was missing. I needed more freedom to make a difference and I wanted to bring the concept of Customer Happiness to a whole new […]

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The Art of Support – WordCamp Cracow

WordCamp Poland logo

This year in September, WordCamp Poland will take place in Cracow. I am extremely excited to be one of the speakers which granted me the opportunity to talk about The Art of Support – Growing Your WordPress Customer Base by Using the Word of Mouth. Considering the importance of WordCamps, I am looking forward to visiting Poland and the […]

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Focusing on Customer Happiness!

MWP-CH gang

A few days ago, I published an article on ManageWP’s blog under the title Customer Happiness’ Most Wanted. I used a completely different writing style in order to check how people would react to it and instead of creating a typical report article like: Hi, this is what we did in the past month(s): We did this And […]

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WordCamp Europe Impressions

Team ManageWP

My colleagues from ManageWP and I were super excited about WordCamp Europe, so I wrote an article for our blog last Monday. The next day, we travelled to Seville! An Amazing Experience The whole WordCamp Europe was incredible. Since ManageWP was one of the sponsors this year, we had our own booth installed and we’ve spent most […]

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