Some time ago, I decided to write a book about Customer Happiness and Customer Support in general. The whole point of my book would be to tell my story to the world – how I got involved with Customer Happiness, what I’ve been through over the years, and how I created a career by delivering happiness and helping people.
After a while, I realized that instead of writing a book, I should create an ebook. This way, I would be able to upload it to my website and share it with more people. And that’s exactly what I’m going to do 🙂