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Customer Happiness ManageWP Miscellaneous

Mention

Ever missed to take a look at a mention of your company on the web? I bet you did! We all did 🙂 That’s when we at ManageWP started using Mention – an awesome application which allows you to monitor the web and react quickly when your company’s name (or a keyword(s) you are monitoring) get…

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ManageWP WordPress

Table Overhead – What’s That?

Every time you deactivate/activate a plugin, you are actually querying the database. Each time you delete a plugin, you will probably delete some rows from your database tables. The database will still save this unused space, even though there is no need for it and that is called Table Overhead. Think of it as if you were…

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Customer Happiness ManageWP WordPress

Installing a WordPress plugin? Things to keep an eye on

Alright, so you’ve launched your WordPress website, you chose the theme which suits you the most and now you are searching for the right plugins. In the vast sea of free and freemium plugins located at the WordPress repository, how do you choose the plugin(s) for your site? In one of my recent articles, I covered…

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Customer Happiness ManageWP WordPress

Brilliant Live Chat Plugin for WordPress

Recently I started searching for a solution for providing live chat to WordPress users. As I already mentioned previously, I am currently working at ManageWP as a Head of Customer Happiness and we decided to implement a live chat solution to our users in order to provide a much better Customer Support. I did a little…

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Customer Happiness ManageWP

Customer Service – a Few Tips

In this post, I’d like to link a couple of articles I wrote so far for ManageWP’s blog. I have almost 2 years of experience in a field of Customer Service and I’m quite happy working for this company. Instead of re-writing these two articles, I believe that it’s better to just point to them and…