A long time ago, a friend of mine recommended this book to me. I am not sure why but I was always reluctant to start reading it. However, a few days ago, a fortuitous turn of events led me to buy the book The Monk Who Sold His Ferrari by Robin Sharma.
In my final post for this year, I wanted to concentrate on the very subject of Customer Happiness. What does Customer Happiness really mean? How does it differ from Customer Service? How does a company go from being Product driven or Sales driven to being Customer driven? Why should any company try to become customer-centric in its power core? In this post, I’ll try to answer these questions.
