Categories
Miscellaneous

The Monk Who Sold His Ferrari

A long time ago, a friend of mine recommended this book to me. I am not sure why but I was always reluctant to start reading it. However, a few days ago, a fortuitous turn of events led me to buy the book The Monk Who Sold His Ferrari by Robin Sharma. 

Categories
Customer Happiness

Customer Service vs Customer Happiness

In my final post for this year, I wanted to concentrate on the very subject of Customer Happiness. What does Customer Happiness really mean? How does it differ from Customer Service? How does a company go from being Product driven or Sales driven to being Customer driven? Why should any company try to become customer-centric in…