Categories
Miscellaneous

Sorting Mail

After years of using┬ámail.google.com as my default email client, I decided to switch to an app. Many different apps and various tests after, I started using Airmail 3 and I must admit it rocks! It offers so many advantages compared to the Google’s default! Besides options like Snooze and Scheduled Sending, my favorite one is […]

Categories
Customer Happiness

GIF Your Support With LICEcap

I was always an advocate of the detailed support replies in an email/ticket – the more information you provide to your clients, the more they’ll learn about your product. Plus, it’s an email/ticket reply (it’s not live chat where you have to be extra quick!) and you can always take your time and emphasize the […]

Categories
Customer Happiness

In Search of a Better Support Email – part 1

If you are a Customer Service agent, it is likely that you respond to dozens or even hundreds of emails per day. And these are not ordinary emails that pile up in your inbox, on the contrary, you are in a direct communication with your clients and you are representing your company. The impression you […]