I was always an advocate of the detailed support replies in an email/ticket – the more information you provide to your clients, the more they’ll learn about your product. Plus, it’s an email/ticket reply (it’s not live chat where you have to be extra quick!) and you can always take your time and emphasize the most important part of your reply first, which solves the clients’ problem, and then you can include any extra information and details that might assist the client further.
Clients lie. After a while, when you get exposed to lies so often, you start creating a nasty habit of not telling the truth. This doesn’t do any good to you professionally. Neither does it help you become more human in this crazy world today. Basically, if you lie to a client which is lying to you he will pay his bills next Monday, you haven’t accomplished what you needed – he won’t pay those bills. If you lie to someone who is not lying to you, there is a small chance you can make him pay his bills because he gets scared. However, even in that case, your conscience might not allow you to sleep well at night. It is said that when one lies, he loses a part of himself. The more one lies, the more empty he becomes. I believe in that statement and I am one of the Don Quixote(s), trying to create a world without lies. It’s hard, I have to admit, but I love every second of it.
It was a hot and sunny day. It was my first official job interview and I was quite nervous. Although I’ve already changed more than a few jobs, this was my first time to have a job interview. I was 25, still studying the Italian language at the Faculty of Philology in Belgrade, my hometown. And this was the opportunity to work in an Italian company, to put my language skills to good use for the first time! That’s what I thought I always wanted and I was extremely excited. Feeling my palms sweat, I took a look at the commission of 5 people that sat in front of me. They were all young, in their late 20s or early 30s. They asked me a bunch of questions which seemed quite simple to me and I answered without any hesitation. Afterwards, one of them started testing my Italian language skills. I thought it went quite well and overall, I believed I had left a good impression. However, I was still nervous after I left that room. I wanted that job so badly because it would be the first job tied to my profession and my passion at that time – the Italian language.
Some time ago, I decided to write a book about Customer Happiness and Customer Support in general. The whole point of my book would be to tell my story to the world – how I got involved with Customer Happiness, what I’ve been through over the years, and how I created a career by delivering happiness and helping people.
After a while, I realized that instead of writing a book, I should create an ebook. This way, I would be able to upload it to my website and share it with more people. And that’s exactly what I’m going to do 🙂
It’s been a while since the whole idea around the Customer Happiness meetup was born. Almost a year has passed and so far, we’ve already had 3 meetups in Belgrade. Isn’t that awesome? 🙂
From a small idea to registering at the official Meetup website; from starting the Customer Happiness community to organizing the 4th meetup already!
I can’t express how proud and happy I am because of these ongoing meetups. The first meetup was a blast! It was the spark that started the Customer Happiness community in Serbia which has grown significantly ever since. The second and the third meetup were also held last year and they were a complete success. However, I decided to take the Customer Happiness meetup to the next level this year! 🙂
