Tag: Customer Happiness

Categories
Customer Happiness ManageWP

Focusing on Customer Happiness!

A few days ago, I published an article on ManageWP’s blog under the title Customer Happiness’ Most Wanted. I used a completely different writing style in order to check how people would react to it and instead of creating a typical report article like:

Hi, this is what we did in the past month(s):

  • We did this
  • And this
  • A bit of this
  • And that

Thank you!

I wanted to try something new, something that doesn’t exist and nobody uses. I had lots of fun writing the post and I would love to hear your feedback on it, either here at my personal blog or at ManageWP’s blog. Check it out! 🙂

Customer Happiness’ Most Wanted

Categories
Customer Happiness

Finally, the First Customer Happiness Meetup!

The very first Customer Happiness meetup - #chbelgrade

The day I waited for a long time finally came – the first Customer Happiness meetup was held on the 3rd of July on Friday! What can I say except that I am so grateful that this meetup happened. Thank you Devana for providing a beautiful venue on the very top of Belgrade, thank you speakers for holding awesome presentations and thank you attendees! History happened, we’ve created something new for Serbia and the best is yet to come.

Around 35+ people showed up. We’ve had support ninjas from Limundo, Kupindo, Nordeus, Infostud and Orion.  Please forgive me if I left someone out and ping me so that I can add you into the post. Cheers!

Continue reading “Finally, the First Customer Happiness Meetup!”
Categories
Customer Happiness ManageWP Miscellaneous

Mention

Ever missed to take a look at a mention of your company on the web? I bet you did! We all did 🙂

That’s when we at ManageWP started using Mention – an awesome application which allows you to monitor the web and react quickly when your company’s name (or a keyword(s) you are monitoring) get mentioned on the web. This is specifically useful in the Customer Happiness department!

Once you start using Mention, you will wonder how and why you were working without it for such a long time.

Categories
Customer Happiness

Customer Happiness Meetup in Belgrade

Some time ago, I realized that there are a bunch of meetups and conferences all over the world about WordPress, PHP, Javascript and other web-related technologies but there are just a few Customer Support meetups.

By providing support for ManageWP, I realized how important Customer Service actually is and how much every business depends on it. That is the reason why I’m organizing the first Customer Happiness meetup in Belgrade, my hometown.

The meetup will take place in our office on 3rd July and everybody who understands or wishes to understand what Customer Service is really about is welcome.

Check the link below for more information. See you soon!

Join the first Customer Happiness Meetup in Belgrade

Categories
Customer Happiness WordPress

WordPress Maintenance Mode After an Update

While you are updating your plugins, themes or WordPress core itself, your site will be in maintenance mode. WordPress does this by default and it is a safe and recommended way to update your website. After the updates are done, WordPress will automatically remove the maintenance mode.

However, in some cases, even though the updates have been performed successfully, your website will still be stuck in maintenance mode. By going to your homepage, you’ll see something like this:

maintenance

No need to worry, just log into the FTP of your site (by using an FTP client like Filezilla), and delete the .maintenance file.  Your site will be up again in no time!

maintenance file