Automattic Customer Happiness WordPress

The Most Important Factors for Scaling Quality Support

I recently took part in an article 22 Experts Reveal: The Most Important Factors for Scaling Quality Support by HeroThemes. Thank you, Tom, for letting me contribute and be a part of it. Cheers 🍷


Why Trusting in Statistics Isn’t Always a Good Idea

A great article I ran into. Touches the subject of statistics and how deceptive it can be. Why Not to Trust Statistics


On a Blogging Quest

Every day I think about how great it would be to publish a post per day for the next year(s). And every single day, I decide that I’ll start working on it tomorrow. Well, after approximately 2 years, this tomorrow finally arrived! To go on a blogging quest, I was inspired by the article 3…