Everything you need to know about Customer Happiness. Discover how to provide stellar support!
One of the best websites in the world. A free knowledge repository where you can learn almost anything web-related – whether you are into programming, marketing, design, Linux, Customer Happiness or you just want to focus on WordPress. Bookmark gibbon, you’ll discover sooner or later that it was a good decision 🙂
Some time ago, I read quite an interesting article at WordPress Tavern and I found out that the preferred method to learn WordPress is by using online text and screenshots. To be honest, that is my method too and it is probably yours (if it’s not, try it, you may like it) 🙂
For that reason, I wanted to share some really great resources for learning WordPress. A bunch of people really invested a lot of time so that the others can save it. Apart from the WordPress Codex, these are some awesome tutorials that I highly suggest checking, no matter which level of WordPress knowledge you believe you already acquired!
Alright, so you’ve launched your WordPress website, you chose the theme which suits you the most and now you are searching for the right plugins. In the vast sea of free and freemium plugins located at the WordPress repository, how do you choose the plugin(s) for your site?
In one of my recent articles, I covered the list of plugins I recommend for a WordPress website. Of course, I use these plugins on my own personal website and depending on the type of website you are managing, you might not need all of them! In any case, let’s start with the basics 🙂
Log into the wp-admin area of your WordPress website and navigate to Plugins > Add New.
You will be able to search the WordPress repository and find the plugin you need. You can also check for Popular and Recommended plugins.
Recently I started searching for a solution for providing live chat to WordPress users. As I already mentioned previously, I am currently working at ManageWP as a Head of Customer Happiness and we decided to implement a live chat solution to our users in order to provide a much better Customer Support.
I did a little digging and there are a lot of good services out there but one plugin was just awesome and it proved to be the best solution. The plugin name is Zopim Live Chat and I highly suggest checking it if you are in need of a live chat plugin. Zopim is a freemium solution and their official website is located at https://www.zopim.com/.
Zopim is currently in a last phase of my testing after which I will start using it. Thumbs up for the good folks from Zopim!
A few months ago, I wrote a blog post on the subject On Leadership. Here I expressed my thoughts on what does it mean to be a leader and I described the path I took when I first became the Head of Customer Happiness team in my company.
I highly recommend checking this post! Anyone who is about to lead a team of people will surely find this article quite interesting 🙂
