Customer Happiness Category

Best Way to Learn WordPress

One does not simply know WordPress

Some time ago, I read quite an interesting article at WordPress Tavern and I found out that the preferred method to learn WordPress is by using online text and screenshots. To be honest, that is my method  too and it is probably yours (if it’s not, try it, you may like it) 🙂 For that reason, I wanted to […]

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Installing a WordPress plugin? Things to keep an eye on

Plugins

Alright, so you’ve launched your WordPress website, you chose the theme which suits you the most and now you are searching for the right plugins. In the vast sea of free and freemium plugins located at the WordPress repository, how do you choose the plugin(s) for your site? In one of my recent articles, I covered […]

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Brilliant Live Chat Plugin for WordPress

Zopim on ManageWP.com

Recently I started searching for a solution for providing live chat to WordPress users. As I already mentioned previously, I am currently working at ManageWP as a Head of Customer Happiness and we decided to implement a live chat solution to our users in order to provide a much better Customer Support. I did a little […]

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Leadership – What Do You Mean by That

CH Team

A few months ago, I wrote a blog post on the subject On Leadership. Here I expressed my thoughts on what does it mean to be a leader and I described the path I took when I first became the Head of Customer Happiness team in my company. On Leadership I highly recommend checking this post! Anyone […]

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Customer Service – a Few Tips

businessman

In this post, I’d like to link a couple of articles I wrote so far for ManageWP’s blog. I have almost 2 years of experience in a field of Customer Service and I’m quite happy working for this company. Instead of re-writing these two articles, I believe that it’s better to just point to them and […]

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