Customer Happiness Category

Brilliant Live Chat Plugin for WordPress

Recently I started searching for a solution for providing live chat to WordPress users. As I already mentioned previously, I am currently working at ManageWP as a Head of Customer Happiness and we decided to implement a live chat solution to our users in order to provide a much better Customer Support. I did a little […]

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Leadership – What Do You Mean by That

A few months ago, I wrote a blog post on the subject On Leadership. Here I expressed my thoughts on what does it mean to be a leader and I described the path I took when I first became the Head of Customer Happiness team in my company. On Leadership I highly recommend checking this post! Anyone […]

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Customer Service – a Few Tips

businessman

In this post, I’d like to link a couple of articles I wrote so far for ManageWP’s blog. I have almost 2 years of experience in a field of Customer Service and I’m quite happy working for this company. Instead of re-writing these two articles, I believe that it’s better to just point to them and […]

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How I Started Working For ManageWP

As I mentioned at the end of my previous post, just as I was getting to know WordPress a little bit better, there was a job opening in ManageWP‘s Customer Support team (ManageWP was developed by the company named Devana, located in Belgrade, Serbia). My friend who already worked in this company encouraged me to give it a […]

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